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Frequently Asked Questions
General Frequently Asked Questions
1. How do I update my personal account information or change my password?
Once you’ve signed in to your account, simply click “My Account” at the top right of the page to update your personal account information and/or change your password.
Once you’ve signed in to your account, simply click “My Account” at the top right of the page to update your personal account information and/or change your password.
2. How do I contact customer service?
Please contact us at this email address: [email protected] or call us at (800) 350-5990.
Please contact us at this email address: [email protected] or call us at (800) 350-5990.
3. Do I need an email address for an account?
Yes, you must have an email address to create an account.
Yes, you must have an email address to create an account.
4. What if I forget my password?
Simply click “Forgot Password” on the Sign In page and enter your email address. Click “Request Password” and a new password will be emailed to you.
Simply click “Forgot Password” on the Sign In page and enter your email address. Click “Request Password” and a new password will be emailed to you.
5. How do I view my loan history?
Once you’ve signed in to your account, simply click “My Loans” at the top right of the page to view your loan history.
Once you’ve signed in to your account, simply click “My Loans” at the top right of the page to view your loan history.
Loan Questions
1. How do I create an account?
Simply click “Get Started” and follow the easy steps to create your account.
Simply click “Get Started” and follow the easy steps to create your account.
2. Why should I get a loan through CashPlease®?
There are so many reasons! Here are the top 5 reasons to use CashPlease®:
There are so many reasons! Here are the top 5 reasons to use CashPlease®:
- You’ll pay less in interest than you would pay with traditional payday loans
- If you use the money to pay bills, you’ll avoid late fees and possible hits to your credit score
- You can apply for a loan and obtain a decision in minutes!
- The cash will be in your account in 1-2 Business Days or less
- For the ease and comfort of working with your own trusted financial institution
3. Who can get a short-term loan?
Access to convenient short-term loans is only available to consumer account holders at Peoples Bank. The minimum age for loan eligibility in this program is 18. Please Note: We do not make credit checks by using credit reports to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. If you are notified on the website that you are not eligible for a loan, please check back in the future.
Access to convenient short-term loans is only available to consumer account holders at Peoples Bank. The minimum age for loan eligibility in this program is 18. Please Note: We do not make credit checks by using credit reports to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. If you are notified on the website that you are not eligible for a loan, please check back in the future.
4. How much can I borrow?
The loan amount available varies based on your individual checking account activity. Loan amounts are between $300 - $1000.
The loan amount available varies based on your individual checking account activity. Loan amounts are between $300 - $1000.
5. How do I know what amount I can borrow?
After you create your account on the CashPlease® website, you will be presented with a screen that displays your maximum loan amount offered. You will then need to request a loan amount that is less than or equal to the loan amount offered. Your requested loan amount must be at least $300.
After you create your account on the CashPlease® website, you will be presented with a screen that displays your maximum loan amount offered. You will then need to request a loan amount that is less than or equal to the loan amount offered. Your requested loan amount must be at least $300.
6. How many loans can I have?
You can have only one outstanding loan at any time per consumer.
You can have only one outstanding loan at any time per consumer.
7. How do I receive my money?
Once you are approved for a loan, we strive to have the funds in your account in 1-2 Business Days or less.
Once you are approved for a loan, we strive to have the funds in your account in 1-2 Business Days or less.
8. How does repayment of the loan work?
The loan agreements you execute online state the due date(s) for your loan. If you choose the “Easy Pay” option, payment is automatically deducted from your account on the due date(s). If you choose "Manual Pay", you will be responsible for making your payments on time.
The loan agreements you execute online state the due date(s) for your loan. If you choose the “Easy Pay” option, payment is automatically deducted from your account on the due date(s). If you choose "Manual Pay", you will be responsible for making your payments on time.
9. Once the loan is repaid, may I get another loan?
Yes, after paying off your loan you may revisit the CashPlease® website to see the new loan amount for which you are eligible. You must wait at least 30 days after the payoff of a CashPlease® loan before you can apply for another loan. Also, no more than 2 short-term loans are allowed to a single consumer during a rolling 6-month period.
Yes, after paying off your loan you may revisit the CashPlease® website to see the new loan amount for which you are eligible. You must wait at least 30 days after the payoff of a CashPlease® loan before you can apply for another loan. Also, no more than 2 short-term loans are allowed to a single consumer during a rolling 6-month period.
10. Can I take a loan out on each of my eligible accounts?
You can only have one active loan at a time in your name. Once you have a loan in your name, all accounts in your name are no longer eligible for a loan until that loan is paid off and 30 days have elapsed.
You can only have one active loan at a time in your name. Once you have a loan in your name, all accounts in your name are no longer eligible for a loan until that loan is paid off and 30 days have elapsed.
